Frequently asked questions

On this page you can find answers to the most commonly asked questions about Optisoft Ltd. If you do not find the answer to the question you were looking for, please do not hesitate to contact us for further assistance.

How easy is it to switch to Optisoft from another provider?

It’s really straight-forward. We include a free data transfer from your current system, we’ll get you up and running quickly & easily.

Is Optisoft GDPR compliant?

Optisoft as a company is GDPR compliant. Each of our customers must be independently compliant. See our GDPR overview to find out how you can use our software to comply, other actions you must take to comply and view our GDPR statement.

Is Optisoft Making Tax Digital ready?

Making Tax Digital is the UK government’s initiative to take all tax submission online, enforcing digital record keeping via computer software. Read all about the initiative and it’s roll out here and view our latest update is now available here.

How much training is needed?

We recommend one day’s training for every two modules purchased. However, it really depends on your IT experience & we are happy to discuss & advise accordingly. After the initial training, you can then take advantage of the free e-Learning section of our Community Hub.

What if I come across any problems?

Our dedicated support team know our hardware & software inside out & are on hand to answer any questions and queries you may have. There a few ways to get in touch, find out more on our Support Page.

What specification of PC is required?

Our recommended PC specification to run Optisoft is: Microsoft Windows 11 Professional, Intel Core i5 processor (quad core minimum), 16Gb RAM, SSD

What does my software subscription include?

Software subscription includes your chosen modules plus access to our support services, regular software updates, industry updates and informed advice for independent opticians.

We also offer our customers access to a range of other services beneficial to independent opticians; SMS bundles, integrated payments, automated mail services & more.

Do I need to subscribe to all the modules?

As Optisoft is a modular system, you can subscribe to the modules you need now and add further modules as & when required.

Can I access the system from home or elsewhere?

Sure, via Cloud Hosting.

Do you provide hosting?

Yes, via the Cloud. Our Cloud based hosting allows you to access your data across multiple practices, from home or elsewhere & you can gain remote access. It has full back up, complete data security & disaster recovery. This option is £50pm.

How affordable is Optisoft?

Our Patients module which includes Records, Recall, Reports, Email & SMS is £125 per month. Additional modules are £25 per month. We pride ourselves on our flexible system, no need to buy a full software suite, choose the software features you need, when you need them.

What accompanying services do you offer?

We offer a range of accompanying services including;

  • Hardware supply & installation giving a complete solution for your independent optical practice
  • Hardware support including fault diagnosis, replacement equipment & on-site engineering
  • Training on-site with our experienced staff
  • SMS messages available in bundles to enable you to contact your patients for recall, appointments & marketing purposes
  • Our remote printing & mailing service saves staff time & cuts postage costs
  • Payment terminal till integration allows you to take card payments at market leading rates
  • Postcode subscription provides automatic addressing & postcode validation

Contact us to find out more.

Does Optisoft integrate with a payment terminal?

Yes, the Optisoft Cash Module has built in integration for payment terminals supplied by EVO Payments.

Can I buy hardware from Optisoft?

Optisoft is an HP partner. We supply, install & support HP hardware throughout the UK. We also offer hardware support to ensure if you run into problems, they can be quickly resolved to minimise downtime. Find out more in the Services area of the Pricing page or get in touch to discuss your practice requirements.

Can I run Optisoft on a Mac?

Yes, you will need to use either Boot Camp or VMware Fusion, both of which are available from Apple.

What type of network should I use?

A standard CAT5 cable network connected through a gigabit switch with compatible network cards is recommended to run Optisoft on a network.

Where can I find out about Optisoft’s latest news?

Visit our Latest news area to find out read up-to-date industry & software news.