Software Support

Our dedicated support team know our hardware & software inside out and are on hand to answer any questions and queries you may have. Our team have a wealth of knowledge and experience in both the IT industry and the optical market, we will work to resolve your problems as quickly as possible.
  • The fastest way to access support is to call our team directly on 0345 230 3450. Lines are open from 8:30am till 5:00pm Monday to Friday.

  • Alternatively, you can email

  • Or click the Optisoft support icon on your desktop. We use remote access software to access your PCs as needed to look into any questions and guide you through any queries.

Our support team is available from 8:30am to 5pm, Monday to Friday.
View our Out of Hours Troubleshooting Overview below for actions you can take in practice out of our office hours.

Hardware Support

We offer great value hardware support tailored to your practice requirements. Contact us to discuss the options & levels of service we provide.

If you have any questions about your account or would like to discuss any aspect of Optisoft services, please do not hesitate to get in touch.