Software Support

Our dedicated support team know our hardware & software inside out and are on hand to answer any questions and queries you may have. Our team have a wealth of knowledge and experience in both the IT industry and the optical market, we will work to resolve your problems as quickly as possible.
  • Call
    0345 230 3450

    The fastest way to access support is to call our team directly on 0345 230 3450. Lines are open from 8:30am till 5:00pm Monday to Friday & 9:00am till 1:00pm Saturdays.

  • Chat
    Instant Messaging

    You can use our Instant Chat Messaging service available on this website. Look out for the chat icon in the bottom right of each page.

  • Click
    Support Icon

    Click the Optisoft support icon on your desktop. We use remote access software to access your PCs to help us look into any issues and guide you through any queries.

  • You can remotely connect to our support team via the LogMeIn Rescue website by clicking here

  • Email support with any non-urgent queries at

  • For help when our support desk is closed, you can view our Out of Hours Troubleshooting page.

Hardware Support

We offer great value hardware support tailored to your practice requirements. Contact us to discuss the options & levels of service we provide.

If you have any questions about your account or would like to discuss any aspect of Optisoft services, please do not hesitate to get in touch.