Optisoft COVID-19 Update

We hope that you and your families are safe and well. This is not an easy time for any of us and we know that you will be adjusting to a different way of living.

We understand that many of you will be experiencing new and unexpected challenges during this difficult time, and we’re committed to providing you with as much support as possible in this period of uncertainty.

As an update to our previous email, we’d just like to let you know that our support desk is still fully operational and here to help. We’re still able to support all of our users from our homes and intend to do so for the foreseeable future.

You can communicate with your patients

If you want to send out information and regular updates to your patients, we can help you with e-marketing.

We can also help you to send out bulk SMS messages even if you don’t have the Email / SMS module.

You can access Optisoft from home by using a remote access solution.

The two main solutions available are LogMeIn and TeamViewer.


Another less powerful solution is Google Chrome Remote Desktop.

All options are simple to set up but will require software to be downloaded onto your practice server and any workstations that you wish to control. These PCs will need to remain switched on at the practice for continued access.

Once set up you will be able to ‘dial-in’ from any PC, Mac or tablet with the corresponding app, allowing you to access Optisoft Enterprise or Optisoft.NET remotely.

If you have upgraded to Optisoft.NET and your data is hosted, we can install and setup Optisoft on a home PC if you do not have this facility already.

If you require any help, please call 0345 230 3450, or click ‘Contact’ and we will get back to you as soon as possible.